Three Australia Mobile Stores Are Reatil Only

Chances are you probably purchased your mobile broadband over the net. Do you think you can get a three store to do a software update to it ? NO. Most of the stores displaying Three signage and advertising are just RETAIL centres. Buy it from them and they will tell you to call 3 customer care who may send you a mailing bag to get the item shipped. Be nice and they may call them for you but you will have to pass all your details over the phone anyway, so what's the point, you are doing all of the work. DO NOT BE FOOLED BY THREE CUSTOMER CARE TELLING YOU TO TAKE IT TO A CUSTOMER SERVICE CENTRE, THEY MAY GIVE YOU A LIST OF THESE CENTRES BUT THEY DO NOT EXISTS. THESE DO NOT EXISTS. THERE IS ONLY ONE THAT I KNOW OF IN AUSTRALIA, POSSIBLY THERE COULD BE ONE PER STATE. A THREE STORE THAT WAS SUPPOSED TO BE A SERVICE CENTRE TOLD ME THAT THERE ARE NO MORE SERVICE CENTRES ALL OVER AUSTRALIA AND OFFERED TO SEND THE ITEM TO SERVICE CENTRE IN THE CBD OF THEIR STATE. They told me that customer care had misinformed me by saying they could reload the software in my mobile modem. All that is needed to do this is a Windows based PC, so having a Mac I thought this would be easy for a three store to do. No they could not do it. So I took it to another Three retail store and the people there were kind enough to have a try. The upadte failed with an error.