www.three.com.au Is Where You Go To Get Ripped Off

www.three.com.au

A rip off by Vodafone Hutchinson Australia Pty Ltd

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Three Australia Threatens Me With A Debt Collection Agency

I told three that I refused to pay any more of my Mobile broadband costs because they have not been delivering mobile BROADBAND. They said that I am free to do that but reminded me they would mark me on the credit database and engage a debt collection agency to recover the outstanding amount. WHAT A CORPORATE BULLY. Ripping me off and then threatening to ruin my credit rating that would make it difficult to obtain personal and home loans as well as essential service connection should I move my place of residence. As I say somewhere else in this blog, it is not worth the stress. You have to pay them all the money it seems, you signed the contract that is all in their favour, really, who reads all of that fine print, the retail stores need a three standard issue magnifying glass. There is nothing in the contract that says they must uphold their end of the deal by providing a reliable service a well a broadband speeds, otherwise I would already have my refund.

Cancelling Your 3 Mobile Broadband Contract

This is impossible to do without incurring the cost of paying out your entire contract. Save yourself the heart ache, stress and frustration arguing for a refund. Just pay your monthly bill and arrange for termination a month or so before your contract ends. Do what ever you have to so that you do not pay for another month past your end of contract. It is better to check earlier than later. Just putting your 3 mobile broadband modem away is going to save you a lot of time and stress, it is worth it doing it this way. Perhaps make enquireies with the communications ombudsmen regarding proceedings against three mobile australia, which is really Hutchinson's. Kepp a diary of slow response and calls to the customer care centre and a record of each time the connection drops out and other problems, it may be more trouble than it is worth. Just realize you have been scammed, taken for a ride by three mobile broadband Australia. WITH THE SLOW RESPONSE AND SUB BROADBAND OR SHOULD I SAY DIAL UP SPEED, YOU ARE NOT GETTING WHAT YOU HAVE PAID FOR. Perhaps it is written in the contract that they can supply you with substandard speed. Just remeber, it does say BROADBAND and you have not been getting what you paid for. If you have a special rate or monthly discount, the discount may not apply to each month in a cancellation pay out.

Three Mobile Broadband Cost Me extra Shipping Charges

Because I was not able to communicate with an overseas store, items ordered were not held until my other back order came in causing it to be sent in 2 shipments on different days. They had sent me emails but because of THREE MOBILE BROADBAND I WAS UNABLE TO COMMUNICATE WITH THEM. Do not use the three mobile broadband for any business use, IT WILL LET YOU DOWN AND COST YOU MONEY.

Three Mobile Broadband Australia Caused Me to Loose An Auction

Because I could not connect I was not able to bid on the item of my choice on that popular auction site. I spent a week researching the item, downloading the manual of it and other compareable items. After so much reseach I was ready to pounce on it BUT I COULD NOT BUY IT BECAUSE THREE MOBILE BROADBAND AUSTRALIA DID NOT LET ME CONNECT TO THE INTERNET. I should have known this might happen as earlier I had to use a public internet cafe to gain access to the internet for my research.

Three Mobile Broadband Australia Ruined My Mac

Yes that's right, the infallible MAC has been compromised. I don't know what the hell their software does but it makes my MAC play up freeze and CRASH. If I'm lucky I can terminate the browser and the day is saved. THIS HAPPENS NEARLY EVERY DAY. Now that I have disonnected the 3 Mobile Broadband device my Mac sleeps when it should, when I type in a word processor the characters appear the split second I type them, not 5 seconds. The three sofware and hardware is responsible for this, I have run monitoring software and it keeps switching to handle interrupts for 3 mobile broadband, activity monitor and logs can show some of this but that's not the best way to monitor it. Since I no longer use three mobile broadband my Mac does not crash and runs faster in every way, MAC the way it was supposed to be befopre three mobile broadband infected it. USB is not the best most efficient way for communications but that is all they have. I guess the slide in BUS cards they once had would be the way to go but they are more expensive to produce, anyway, their connection manager software would wreck it anyway. I guess they like the usb modems because they can fit their software of it's virtual drive rather than giving you a cd, more money saved. I guess this is why they dropped the bus card style modems which would be the superior way to interface the the computer directly into the bus, not some cave man usb device.

Where Is the 3 Customer Care Call Cantre ?

They have a chain of retail stores that I guess are privately owned and that's about it. I guess there is a marketing department somewhere but do not for one second image a building full of employees ready to answer your calls to three customer care. Customer care has been farmed out to a call centre in India. So much for Three Mobile Broadband supporting the country of it's customers ! You MAY but most certainly WILL have communication problems with English articulation and comprehension.

Three Australia Mobile Stores Are Reatil Only

Chances are you probably purchased your mobile broadband over the net. Do you think you can get a three store to do a software update to it ? NO. Most of the stores displaying Three signage and advertising are just RETAIL centres. Buy it from them and they will tell you to call 3 customer care who may send you a mailing bag to get the item shipped. Be nice and they may call them for you but you will have to pass all your details over the phone anyway, so what's the point, you are doing all of the work. DO NOT BE FOOLED BY THREE CUSTOMER CARE TELLING YOU TO TAKE IT TO A CUSTOMER SERVICE CENTRE, THEY MAY GIVE YOU A LIST OF THESE CENTRES BUT THEY DO NOT EXISTS. THESE DO NOT EXISTS. THERE IS ONLY ONE THAT I KNOW OF IN AUSTRALIA, POSSIBLY THERE COULD BE ONE PER STATE. A THREE STORE THAT WAS SUPPOSED TO BE A SERVICE CENTRE TOLD ME THAT THERE ARE NO MORE SERVICE CENTRES ALL OVER AUSTRALIA AND OFFERED TO SEND THE ITEM TO SERVICE CENTRE IN THE CBD OF THEIR STATE. They told me that customer care had misinformed me by saying they could reload the software in my mobile modem. All that is needed to do this is a Windows based PC, so having a Mac I thought this would be easy for a three store to do. No they could not do it. So I took it to another Three retail store and the people there were kind enough to have a try. The upadte failed with an error.

Three Mobile Broadband Australia Connection Drop Outs

My connection and several other that I know of constantly have their connection terminated at least 5 times a day, and that's on a good day. Complain to three if you will, they will give you the speed test run around and even ask you to test your connection from another location. They assume we all have friends willing to allow us to try this on their computer. So you must use your friends time as well as your own to install software on their computer. Easier if you have a portable computer, just put it in your car and drive to a car park somewhere and try it out. Three Mobile Broadband expects you to bend over backwards to diagnose THEIR problem, you should be getting paid to spend your time on this. The drop outs will happen even if you are within range of their tower, well within range, even if it is at the end of your street. It dops out becauase the networkl can not cope with the traffic of all the users. But do not worry, THREE Mopbile broadband Australia will hold true their promise that reception can be effected by climate. Wind and rain will make this unstable network even more shakey.

Three Mobile Broadband Helping To Exceed Your Download Limit

Whenever something gets stuck in a download, be it software, a web page or jpeg on your screen, when it gets stuck the natural reaction is to cancel it and restart the operation. Just think of hown many times you have clicked on the X and then hiot reload to get it working ? Take that number and double, tripple or quad tripple it if you are going to use three mobile broadband Australia. Each time you do this you are getting nearer your download limit. You will go into excess usage which billed on top of your plan, Three likes that, they will be rubbing their greedy hands about you ahnding more money over. It's bad enough reloading partially loaded jpegs half a dozen times but it's even worse when it is software in the ten's of megabyte range. When three customer care asks you to run a speedtest the megabytes uploaded and downloaded also contribute to you mobile broadband usage. They do not give you this for free or offer any compensation, go ahead, try asking for it.

Unable To Software Update Using 3 Mobile Broadband Australia

Do you think you will be able to download a software update for your PC or MAC ? I think not. The connection will either terminate due to the host site thinking there is something wrong due to the unusually long amount of time it has been connected for a download of such size. I sometimes get times estimates in HOURS until completion. These once took a few to twenty minuites, now it is in hours. The same applies to downloads and updates for the usual suite of software people have.

3 Mobile Broadband Australia Slowing My Mail

I can not even read my mail in one attemp. I get a message saying to click on something to use standard html, some kind of bare bones version because the connection is so slow. When I send a mail it takes too long and usually comes back with a message saying mail not sent and that the connection has been terminated. many sites terminate their connection with my computer becayse they think my sesion has been disconnected due to the slow, should I say, no response. The modem is still connected showing the slow blinking blue light. It is so slow.

3 Three Mobile Broadband Slower Than Dial Up

Three Mobile Broadband Australia is fraudulent in even using the term BROADBAND to describe their wireless internet product. It is slower than dial up. Call 3 customer care and they will have you run a speed test from one if the usual speed test type sites. This can take forever, and the statistics the sites give will confirm it is slower than the defenition of what broadband is. They are really playing with words when they say Boradband, they should call it SnalBand or WirelessDialUp. There was a time when it was fast but it is constantly slowing down. There were fast times such as 3.00am on a Sunday through to Thursday but the network is overloaded and too many users have found that great time slot that is not anymore. This is not acceptable for normal surfing but even more frustrating when one is trying to run an online business being forced to wait until those times to reply to customers.